Rescue Elite Terms & Conditions
Cancellation and Refund Policy
Latest Revision: July 8, 2020
By making purchases, or registering for courses, you are hereby agreeing to this Cancellation & Refund Policy (the “Policy”). The receipt of a payment or of a registration for a course constitutes acceptance of all terms, conditions, and policies made publicly available by Rescue Elite LLC d/b/ Rescue Elite (the “Company”), including this policy.
Reservations/Registrations
A reservation creates an obligation for you to attend and pay for the course selected. By registering for a course, the Company is reserving a space for you and foregoing the opportunity to receive registrations from other potential participants. If you fail to complete payment for a registered course, the Company may attempt to replace your seat, and may hold you liable for the full amount of the course. Failure to complete payment for the course, forfeits your reservation, and a seat in the particular class may not be available for you.
Cancellations
If you are unable to attend a class, a CANCELLATION must be requested no less than 24 hours prior to the class date, to not be labeled as a NO SHOW. NO REFUNDS WILL BE ISSUED.
Rescue Elite designs its course schedule to serve its clients and the community and reserves the right to cancel a class due to severe weather, low enrollment, instructor availability, or any other reason the Company deems reasonable. You will be notified as soon as reasonably possible after a cancellation.
If a class is canceled due to inclement or severe weather, the class will be rescheduled, or the student may transfer to a different class at their convenience. No refunds will be issued. The Company will do everything possible to get you into the next available class.
Rescue Elite will give a full refund to all paid participants if the course is cancelled by the Company due to low enrollment or instructor unavailability.
Rescheduling
We are happy to reschedule students to a more convenient date upon request, however, there is a rescheduling fee for this request. The request must be made no less than 24-hours prior to the class start time you are originally scheduled for.
An email to reschedule must be sent to admin@rescueelitecpr.com no less than 24-hours BEFORE your scheduled class/session begins. The “TIME STAMP” on your email will be the official time of record for the purposes of this agreement. Failure to do so will result in you forfeiting all the course fees or deposits paid, and those fees may NOT be applied to a later class/session.
If your initial registration is within 48-hours of a scheduled course you will not be given the option of a refund, reschedule, credit or cancellation.
Students may reschedule only once per class they have registered for. The new class date selected for the rescheduling must be within 60 days of the original class date. We reserve the right to decline your rescheduling date request due to limited seating on that date. Rescheduled classes must be approved by the administration, as priority seating is given to students paying full course fee.
Rescheduling fees are as follows:
Late & “No Show”
Individuals who arrive more than 20 minutes late for a standard course will not be allowed to enter the class because the participant has missed required course information and will be treated as a “NO SHOW” and will not be entitled to Reschedule or receive a Refund.
Rescue Elite is not responsible for emails not received, feel free to call and verify if we received your email or if you have a question.
If you are attending a “Private Course” the instructor will wait up to 30 minutes before they will be allowed to leave. If you arrive more than 30-minutes after course start time you will not be allowed a reschedule or refund, this will fall under the “NO SHOW” policy.
Refunds
Class registrations are final and constitute a binding agreement between you and the Company. No refunds shall be issued except as specifically articulated in this Policy.
No refund, reschedule or credit will be given to students if they show up to a class and find out they registered for the wrong class, or if the student attends any portion of a class and is unable or unwilling to complete it.
Refund Exceptions
Due to the nature of this industry, we do not issue refunds. We will review exceptions and extenuating circumstances on request. A request will be addressed and processed within 7 business days.
** Online Key Codes, regardless of circumstances, will not be refunded after they have been emailed or issued by any method, as there is NO WAY to verify the keycode has not been activated or is eligible for resale. **
Emergencies
Due to the nature of this industry, we do not issue refunds. We will review exceptions and extenuating circumstances on request. A request will be addressed and processed within 7 business days.
You may also send an email directly to admin@rescueelitecpr.com and leave us a message. No phone calls or text messages will be allowed for the above process, EMAILS ONLY.
Please read the entire policy so you are aware of what our rules are and what will take place when you contact us.
Please contact Rescue Elite via email before the scheduled start time of a class. All requests must be through EMAIL ONLY, NO EXCEPTIONS. The time stamp of your email will be the official time used for this policy. RESCHEDULING may be considered. However, NO REFUNDS WILL BE ISSUED.
Returned Checks
If your check is returned to us for insufficient funds, you will incur an additional fee of $35.00 before your certificate will be issued. If your check is returned and we issued your certificate in good faith, you will need to send an additional fee along with the original amount immediately. If we are not compensated within 2 weeks, then we reserve the right to notify the American Heart Association or other training organizations that the certificate was obtained fraudulently. We also reserve the right to notify your employer or school.
Promotions
In the event Promotional codes are offered, they would only apply to classroom-based courses and do not apply to the ‘e-Learning’ online courses, textbooks, or book shipping fees.
Replacement Cards
Rescue Elite issues eCards. It is advised by the AHA, that before reaching out to your Training Center to request a new card, first try to run a few searches in your email inbox to make sure you didn’t overlook the email with the link to access your eCard.
If you continue to have trouble finding your eCard, please call 877-277-2687 with the date of the original class, the type of class and the location of the class. Once these records are documented and verified, a duplicate will be issued. The replacement card research fee for any card issued is $10.
If the eCard was not received due to Rescue Elite’s error in addressing, there is no fee. Rescue Elite is not responsible for incorrect addresses provided by students, or cards not received that were sent to a correct address. A replacement fee applies to any card not received but was sent to the correct address.
Rescue Elite will not issue duplicate cards after 18 months, we would be pleased to enroll you in another class.
COVID-19 policies
Because Rescue Elite’s services are necessary to several critical infrastructure sectors, we will continue to offer our training courses with the following modifications/options:
FACE COVERINGS REQUIRED TO ENTER CLASS and must remain in place throughout class.
Classes begin promptly. Please try to arrive 15 minutes prior to course start time.
Waiver of Liability
For and in consideration of good and valuable consideration, including, but not limited to, CPR and First Aid instruction and certification, the receipt and sufficiency of which is acknowledged hereby, I hereby waive my rights to all claims for injuries that I may sustain arising out of the CPR instruction or any subsequent activities arising therefrom. I further agree to hold harmless Rescue Elite for all injuries, be them physical, fiscal or otherwise, that I may inflict upon others as a result of the CPR instruction.
I recognize and acknowledge that there are certain risks of physical injury involved in attending a CPR instruction course, and I agree to assume the full risk of injuries, including death, damages or losses which I may sustain as a result of attending a course of CPR instruction with Rescue Elite. I agree to waive and relinquish any and all claims I may have arising out of, or connected with, said course, whether they relate to injuries to myself or others.
I do hereby fully release and discharge Rescue Elite and its officers, agents and employees from any and all claims from injuries, including death damage or loss, which I may have as a result of this course.
I have read and fully understand and agree to the above stated conditions of participation in this Program.
By indicating your acceptance, you understand, agree, warrant and covenant as follows:
Authority to Register and/or to Act as Agent. You represent and warrant to Rescue Elite, LLC (“Rescue Elite”) that you have full legal authority to complete this event registration on behalf of yourself and/or any party you are registering (the “Registered Parties”), including full authority to make use of the credit or debit card to which registration fees will be charged. As used in this Agreement and Waiver, Rescue Elite refers to Rescue Elite and any and all subsidiaries, affiliated entities, or entities that control or are controlled by Rescue Elite singly or together and its officers, employees, contractors, subcontractors and agents.
If you are registering a child under the age of 18 or an incapacitated adult you represent and warrant that you are the parent or legal guardian of that party and have the legal authority to enter into this agreement on their behalf and by proceeding with this event registration, you agree that the terms of this Agreement and Waiver shall apply equally to all Registered Parties. By registering a child under 13, you agree and consent to the collection of that child’s information, which you provide for the purposes of registration.
YOU UNDERSTAND THAT PARTICIPATION IN THE EVENT IS POTENTIALLY HAZARDOUS, AND THAT A REGISTERED PARTY SHOULD NOT PARTICIPATE UNLESS THEY ARE MEDICALLY ABLE AND PROPERLY TRAINED. YOU UNDERSTAND THAT EVENTS MAY BE HELD OVER PUBLIC ROADS AND FACILITES OPEN TO THE PUBLIC DURING THE EVENT AND UPON WHICH HAZARDS ARE TO BE EXPECTED. PARTICIPATION CARRIES WITH IT CERTAIN INHERENT RISKS THAT CANNOT BE ELIMINATED COMPLETELY RANGING FROM MINOR INJURIES TO CATASTROPHIC INJURIES INCLUDING DEATH. YOU UNDERSTAND AND AGREE THAT IN CONSIDERATION OF BEING PERMITTED TO PARTICIPATE IN THE EVENT, YOU AND ANY REGISTERED PARTY, THE HEIRS, PERSONAL REPRESENTATIVES OR ASSIGNS OF YOU OR THE REGISTERED PARTY DO HEREBY RELEASE, WAIVE, DISCHARGE AND CONVENANT NOT TO SUE RESCUE ELITE FOR ANY AND ALL LIABILITY FROM ANY AND ALL CLAIMS ARISING FROM PARTICIPATION IN THE EVENT BY YOU OR ANY REGISTERED PARTY.
RESCUE ELITE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM (A) THE USE OR THE INABILITY TO USE RESCUE ELITE OR (B) FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES OR (C) RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH CPR TRAINING RPOFESSIONALS OR (D) RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLE, EVEN IF RESCUE ELITE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU EXPRESSLY AGREE THAT USE OF RESCUE ELITE IS AT YOUR SOLE RISK. RESCUE ELITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. RESCUE ELITE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.
Rescue Elite makes no warranty that Rescue Elite sites’ services will be uninterrupted, secure or error free.
Rescue Elite does not guarantee the accuracy or completeness of any information in, or provided in connection with, the Rescue Elite site. Rescue Elite is not responsible for any errors or omissions, or for the results obtained from the use of such information. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the Rescue Elite sites is at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of such material and/or data.
You agree to indemnify and hold Rescue Elite harmless from and against any and all damages, costs, claims or demands, including reasonable attorneys’ fees, made by any third party due to or arising from or relating to your use of Rescue Elite services.
Rescue Elite sites (excluding linked sites) are controlled by Rescue Elite from its offices within the State of Florida, United States of America. By completing this event registration, both you and Rescue Elite agree that the statutes and laws of the State of Florida, without regard to the conflict of laws principles thereof, will apply to all matters relating to this event registration, this Agreement and Waiver, the Terms of Use or other use of the Rescue Elite sites. You agree that exclusive jurisdiction for any dispute with Rescue Elite resides in the courts of Broward County in the State of Florida and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Broward County in the State of Florida in connection with any dispute including any claim involving Rescue Elite or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers and content providers.
You further expressly agree that this Agreement and Waiver is intended to be as broad and inclusive as is permitted by the law of the State of Florida and that if any provision of this Agreement and Waiver shall be found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and Waiver and shall not affect the validity and enforceability of any remaining provisions.
BY INDICATING YOUR ACCEPTANCE OF THIS AGREEMENT AND WAIVER, YOU ARE AFFIRMING THAT YOU HAVE READ AND UNDERSTAND THIS AGREEMENT AND WAIVER AND FULLY UNDERSTAND ITS TERMS. YOU UNDERSTAND THAT YOU ARE GIVING UP SUBSTANTIAL RIGHTS, INCLUDING THE RIGHT TO SUE. YOU ACKNOWLEDGE THAT YOU ARE SIGNING THE AGREEMENT AND WAIVER FREELY AND VOLUNTARILY AND INTEND BY YOUR ACCEPTANCE TO BE A COMPLETE AND UNCONDITIONAL RELEASE OF ALL LIABILITY TO THE GREATEST EXTENT ALLOWED BY LAW.
Rescue Elite would like to thank you for understanding our policies we have set forth for our clients and students and look forward to seeing you in class.
Contact Information:
Rescue Elite, LLC
Email Address: admin@rescueelitecpr.com
Telephone number: 877-277-2687